Following a period of product deployment, Zhongchi Group has recently focused on advancing its after-sales service system construction and optimizing existing products.
In terms of after-sales service, the company offers standardized services such as charging pile fault response and regular inspections for industrial and commercial energy storage systems. For earlier, non-networked equipment sold to customers, the company has introduced a paid upgrade kit, enabling it to connect to the remote operation and maintenance platform.
On the product front, Zhongchi Group has made minor upgrades to its DC charging piles, improving the protection rating, adding an electronic lock for the charging gun, and optimizing the heat dissipation airflow design for outdoor scenarios.
The company stated that building after-sales service capability is currently one of its key priorities, aimed at enhancing user experience and equipment online rates.
